Shipping policy

SHIPPING POLICY

Thank you for shopping with Basilio & Co. Please read our shipping policy carefully so you know what to expect when placing an order.

ORDER PROCESSING
All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking information once your order has shipped.

During high-volume periods (such as new launches or sales), processing times may be slightly longer. We appreciate your patience.

DOMESTIC SHIPPING (U.S.)
We currently ship to all 50 U.S. states. Standard shipping typically takes 5–7 business days after your order has been processed and shipped. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers or events outside our control.

SHIPPING RATES
Shipping rates are calculated at checkout based on your order and delivery address.

ORDER TRACKING
Once your order has shipped, you will receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.

DAMAGED, LOST, OR STOLEN PACKAGES
Basilio & Co. is not liable for products damaged or lost during shipping.

If your package arrives with visible exterior damage to the box, please do not open the package before taking clear photos of the damaged box from multiple angles. Once photographed, carefully open the package and take additional pictures of the damaged goods inside. These steps are required to successfully file an insurance claim with the shipping carrier. Any claims for damaged or defective items must be submitted with these photos within 48 hours of delivery to hello@basiliocompany.com.

If your tracking shows your package was delivered but you have not received it, please contact us at hello@basiliocompany.com so we can help investigate with the carrier.

INTERNATIONAL SHIPPING
We do not currently ship outside of the United States. We plan to expand to international markets in the future — stay tuned!

CONTACT US
For questions about your order or shipping, please reach out to us at hello@basiliocompany.com.